The Department of Animal Services accepts complaints submitted in person, via telephone, fax, email or letter.

To submit complaints in person at the Bonita or Carlsbad shelters located at:

Bonita Animal Shelter

5821 Sweetwater Road

Bonita CA 91902


Carlsbad Animal Shelter

2481 Palomar Airport Road

Carlsbad CA 92011


You may also contact our shelters by calling (619)767-2675


If you wish to submit a complaint via fax those numbers are:

Bonita Fax Line: (619)470-9155

Carlsbad Fax Line: (760)431-8401


You can also reach us via email at


If you prefer to write us our mailing address is:

County of San Diego - Department of Animal Services

5821 Sweetwater Road

Bonita, CA 91902